Return & Refund Policy

Eligibility:

To be eligible for a return or exchange, the item(s) must be in its original condition, unused, unworn, and with all original tags and packaging intact. The return or exchange must be initiated within a specified time frame, typically within 30 days of the purchase date, unless otherwise stated.

Return Process:

If you wish to initiate a return, please contact our customer service team with your order number and the reason for the return. They will provide you with further instructions on how to proceed. In most cases, you will be responsible for the return shipping costs.

Exchange Process:

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. They will guide you through the necessary steps and provide you with a return shipping label if applicable. If the desired item is out of stock, they will assist you in finding an alternative or provide a refund.

Refunds:

Once we receive and inspect the returned item(s), we will 24-hour process the refund back to the original payment method used for the purchase. Please note that the refund process may take 3-7 business days to reflect in your account, depending on your bank or credit card provider.

Non-Returnable Items:

Additionally, final sale items, clearance items, and items marked as non-returnable will not be accepted for return or exchange unless they arrive damaged or defective.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. Provide them with your order number, a description of the issue, and any relevant photographs. We will guide you on the next steps, which may include returning the item for a replacement or refund.

Return Shipping Costs:

If the return or exchange is due to a product defect or error on our part, we will cover the return shipping costs. However, if the return is due to personal preference or a change of mind, you will be responsible for the return shipping costs.

Please note that this Returns and Exchanges policy may be subject to change, and it is recommended to review the policy on our website or contact our customer service team for the most up-to-date information.

If you have any questions or concerns regarding our Returns and Exchanges policy, please reach out to our customer service team for assistance.
Email: Parkle@tengyefurniture.com