Shipping Policy

Shipping Method:

At TengYe we are all about creating high quality products with the lowest possible price tag. All products available on our website qualify for free standard shipping.

Shipping Time:

Standard shipping is expected to deliver your order within 3-5 business days within the Continental United States.

Order Processing Time:

Once you have successfully placed an order, it will generally take 1-2 business days to process and prepare your order for shipment. During peak seasons or promotional periods, order processing times may be slightly longer. We strive to process orders as quickly as possible to ensure timely delivery.

Shipping Costs:

We offer free shipping on all US orders. We ship to the 48 US states and Washington DC, excluding Hawaii and Alaska.

Tracking and Notifications:

Once your order has been shipped, we will provide you with a tracking number via email or SMS, depending on the contact information provided during the checkout process. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date. Additionally, we may send you notifications regarding any delays or changes in the shipping status of your order.

Delivery:

For orders, deliveries will be made to the shipping address provided during the
checkout process. It is essential to provide accurate and complete shipping
information to ensure successful delivery. If you need to change the shipping
address after placing an order, please contact our customer service as soon as
possible to make the necessary arrangements.

Returns and Exchanges:

If you are unsatisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges policy for further instructions on how to return or exchange your order.
We strive to provide a smooth and efficient shipping and delivery experience for our customers. If you have any questions or concerns regarding our Shipping and Delivery policy, please contact our customer service team for assistance. Email: Parkle@tengyefurniture.com